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Note: Do not replace any controllers until you have followed the POST (ISPR) error
procedures (see “POST (ISPR) error procedures” on page 71).). Replace a
ServeRAID controller only when indicated to do so in the POST (ISPR) error
procedures.
XXX in Table 12 is used as a placeholder and may be any letter or number in an
actual error message.
Table 12. ServeRAID-4x problems and actions
Problem Action
1XXX (Microcode Checksum Error) ServeRAID-4 controller
2XXX thru 5XXX (Code DRAM Error) 1. Install download jumpers, flash latest
level BIOS and firmware for controller.
Remove jumpers.
2. ServeRAID-4 controller
6XXX (Cache DRAM Error) (ServeRAID-4H
only)
1. Reseat Daughter card
2. Install download jumpers, flash latest
level BIOS and firmware for controller.
Remove jumpers.
3. ServeRAID-4 controller
7XXX thru 8XXX (Host/Local PCI Bus
Interface Error)
1. Install download jumpers, flash latest
level BIOS and firmware for controller.
Remove jumpers.
2. ServeRAID-4 controller
9ZXX thru BZXX SCSI Bus error caused by
cables, termination, defective drives, and so
on). The Z refers to the specific channel or
channels that cause the error.
1. Follow indications in the POST error
procedures (see “POST (ISPR) error
procedures” on page 71). Follow those
instructions before continuing with the
next steps listed in this table.
2. SCSI cable
3. SCSI backplane
4. Hard drive
5. ServeRAID-4 controller
EFFE (Firmware code corrupt or download
jumpers are in place)
1. Flash latest level BIOS and firmware for
controller. Remove jumpers.
2. ServeRAID-4 controller
FFFF or other code not listed 1. Follow indications in the POST (ISPR)
error procedures (“POST (ISPR) error
procedures” on page 71).
2. SCSI cable
3. SCSI backplane
4. Hard drive
5. ServeRAID-4 controller
Testing the ServeRAID 4x adapter
You can run all diagnostic operations for the ServeRAID adapters through the IBM
ServeRAID Configuration software in the Advanced Functions option. You can run
subsystem diagnostics through the system diagnostics.
Note: Before running any test, back up the current disk array configuration using
the ServeRAID diagnostics test program. Always keep a current backup of
the ServeRAID configuration information. Dynamic changes may occur in the
configuration due to hot-spare replacement.
Chapter 7. Troubleshooting 73
- User’s Reference 1
- Contents 3
- Contents v 5
- © Copyright IBM Corp. 2001 ix 9
- NAS 200 User’s Reference 10
- About this book 11
- Related publications 12
- Web sites 12
- Chapter 1. Introduction 13
- 2 NAS 200 User’s Reference 14
- Chapter 1. Introduction 3 15
- 4 NAS 200 User’s Reference 16
- © Copyright IBM Corp. 2001 5 17
- 6 NAS 200 User’s Reference 18
- 8 NAS 200 User’s Reference 20
- IAACU Agent 22
- IAACU Console 22
- 12 NAS 200 User’s Reference 24
- 14 NAS 200 User’s Reference 26
- System requirements 27
- Starting UM Services 28
- Telnet Server support 30
- SNMP support 30
- Chapter 3. Getting started 31
- 20 NAS 200 User’s Reference 32
- Maintenance (Date and Time) 33
- Network Setup 33
- 22 NAS 200 User’s Reference 34
- ServeRAID configuration 35
- RAID technology 35
- Solving ServeRAID problems 36
- Format the logical drives 37
- 26 NAS 200 User’s Reference 38
- Chapter 5. Completing setup 39
- 28 NAS 200 User’s Reference 40
- Using a local UNIX name space 41
- 30 NAS 200 User’s Reference 42
- Creating shares 44
- 34 NAS 200 User’s Reference 46
- NAS Backup Assistant 47
- Persistent Images 48
- Global Settings 49
- Volume Settings 49
- Schedules 51
- Restore Persistent Images 51
- Disaster Recovery 51
- Backing up the system drive 52
- Creating a recovery disk 52
- Static IP addressing 52
- Restoring the system drive 53
- 42 NAS 200 User’s Reference 54
- PSM notes 55
- Ethernet adapter teaming 56
- 46 NAS 200 User’s Reference 58
- Chapter 7. Troubleshooting 59
- Power-supply LEDs 60
- Chapter 7. Troubleshooting 49 61
- Light-path diagnostics 62
- Diagnostics panel 62
- Chapter 7. Troubleshooting 51 63
- Engine troubleshooting charts 64
- Chapter 7. Troubleshooting 53 65
- 54 NAS 200 User’s Reference 66
- Chapter 7. Troubleshooting 55 67
- 56 NAS 200 User’s Reference 68
- Power problems 69
- Recovering BIOS 70
- Replacing the battery 71
- 60 NAS 200 User’s Reference 72
- Figure 4. Battery replacement 73
- Integrated Ethernet adapter 74
- Chapter 7. Troubleshooting 63 75
- 64 NAS 200 User’s Reference 76
- Chapter 7. Troubleshooting 65 77
- Gigabit Ethernet SX adapter 78
- Chapter 7. Troubleshooting 67 79
- 68 NAS 200 User’s Reference 80
- Indicator lights 81
- 70 NAS 200 User’s Reference 82
- POST (ISPR) error procedures 83
- 72 NAS 200 User’s Reference 84
- Chapter 7. Troubleshooting 73 85
- 74 NAS 200 User’s Reference 86
- Chapter 7. Troubleshooting 75 87
- Testing SCSI Adapters 88
- © Copyright IBM Corp. 2001 77 89
- 78 NAS 200 User’s Reference 90
- Using the Supplementary CD 91
- 80 NAS 200 User’s Reference 92
- Appendix A. Notices 93
- Trademarks 94
- Service support 95
- Before you call for service 96
- Getting help by telephone 97
- 86 NAS 200 User’s Reference 98
- Power-on self-test (POST) 99
- POST beep code descriptions 99
- 88 NAS 200 User’s Reference 100
- POST beep codes 101
- 90 NAS 200 User’s Reference 102
- POST error messages 104
- 94 NAS 200 User’s Reference 106
- 96 NAS 200 User’s Reference 108
- POST diagnostic programs 109
- Event/error logs 109
- Text messages 110
- Viewing the test log 112
- 102 NAS 200 User’s Reference 114
- 104 NAS 200 User’s Reference 116
- 106 NAS 200 User’s Reference 118
- Numerics 119
- 108 NAS 200 User’s Reference 120
- 110 NAS 200 User’s Reference 122
- 112 NAS 200 User’s Reference 124
- 114 NAS 200 User’s Reference 126
- 116 NAS 200 User’s Reference 128
- 118 NAS 200 User’s Reference 130
- 120 NAS 200 User’s Reference 132
- 122 NAS 200 User’s Reference 134
- 124 NAS 200 User’s Reference 136
- 126 NAS 200 User’s Reference 138
- GA27-4263-01 140
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