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For additional information about Intel PROSet, please refer to the online help that

accompanies the utility.

Gigabit Ethernet SX adapter

Use Table 9 to find solutions to Gigabit Ethernet adapter problems that have definite

symptoms.

See “Testing the Ethernet adapters with Intel PROSet II” on page 65 for information

on testing the adapter.

Table 9. Gigabit Ethernet SX adapter troubleshooting chart

Gigabit adapter problem Suggested Action

No Link or TX/RX Activity If you cannot link to your switch, check the following:

1. Check the following LED lights on the adapter:

TX — On

The adapter is sending data

RX — On

The adapter is receiving data.

Link — On

The adapter is connected to a valid link partner and is receiving link

pulses.

Link — Off

Link is inoperative.

v Check all connections at the adapter and link partner

v Make sure the link partner is set to 1000 Mbps and full-duplex

v Ensure the required drivers are loaded

PRO — Programmable LED

Identifies the adapter by blinking. Use the Identify Adapter push-button in

INTEL PROSet II to control blinking.

2. Ensure that the cable is installed correctly. The network cable must be securely

attached at all connections. If the cable is attached but the problem persists, try a

different cable.

Your computer cannot find

the Gigabit Ethernet SX

adapter

Check the following:

1. Verify that the adapter is seated firmly in the slot

2. Try a different Gigabit Ethernet SX adapter

Diagnostics pass but the

connection fails

Check the following:

Ensure the network cable is securely attached

Another adapter stopped

working after you installed

the Gigabit Ethernet SX

Adapter

Check the following:

1. Verify that the cable is connected to the Gigabit Ethernet SX Adapter and not to

another adapter.

2. Check for a resource conflict

3. Ensure both adapters are seated firmly in the slot

4. Check all cables

The adapter stopped working

without apparent cause

Check the following:

1. Try reseating the adapter

2. The network driver files might be damaged or deleted. Reinstall the drivers

3. Try a different Gigabit Ethernet SX Adapter

66 NAS 200 User’s Reference

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