IBM 201 Bedienungsanleitung PDF herunterladen (Seite 97)

Getting help by telephone

During the warranty period, you can get help and information by telephone through

the IBM Support Center. Expert technical-support representatives are available to

assist you with questions you might have on the following:

v Setting up your Network Attached Storage appliance

v Arranging for service

v Arranging for overnight shipment of customer-replaceable parts

In addition, if you purchased a Network Attached Storage appliance, you are eligible

for IBM up-and-running support for 90 days after installation. This service provides

assistance for:

v Setting up your appliance

v Limited configuration assistance

Please have the following information ready when you call:

v Machine Type and Model

v Serial numbers of your appliance and other components, or your proof of

purchase

v Description of the problem

v Exact wording of any error messages

v Hardware and software configuration information for your system

If possible, be at your computer when you call.

In the U.S. and Canada, these services are available 24 hours a day, 7 days a

week. In the U.K., these services are available Monday through Friday, from 9:00

a.m. to 6:00 p.m.

1. Response time will vary depending on the number and complexity of incoming calls.

Appendix B. Getting help, service, and information

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IBM 201 Bedienungsanleitung Seite 97