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Part 2. Support information
This part contains the various support and services the IBM HelpCenter provides.
This part contains the following chapters:
• "Chapter 2. HelpWare support and services" on page 2-1
This chapter contains details on the IBM HelpWare support and services. It
tells you what to do in case you need computer-related assistance or
information.
• "Chapter 3. Express Maintenance" on page 3-1
This chapter contains information about the Express maintenance service
available in some countries.
- User Guide 1
- First Edition (March 2000) 2
- Contents 3
- Conventions used in this book 10
- Safety information 11
- Connecting your computer 12
- Disconnecting your computer 13
- Modem safety information 13
- Lithium battery notice 14
- Laser compliance statement 15
- Consignes de sécurité 16
- Regulatory notices 21
- (FCC) Statement 24
- Trademarks 25
- Year 2000 Notice Information 26
- Ergonomics 29
- Choosing a chair 30
- Positioning the monitor 30
- Positioning the keyboard 30
- Positioning the mouse 31
- Chapter 1. Using this book 34
- How this book is organized 34
- Part 5: Troubleshooting 36
- Part 6: Technical reference 36
- Online documentation 37
- Part 2. Support information 38
- What do I do first? 39
- What can I do on my own? 40
- Diagnostics 41
- IBM Update Connector 41
- Electronic support 42
- Software technical support 44
- Additional support 44
- Hardware warranty service 44
- Before you call 45
- 900 number 47
- Flat rate 48
- Single incident 48
- 3-incident pack 48
- 5-incident pack 48
- 10-incident pack 48
- Express Maintenance 51
- Chapter 4. Getting started 54
- Controlling monitor settings 55
- Power saver feature 56
- Changing display settings 56
- Getting started 58
- Controlling volume 59
- Getting ready to print 60
- Setting up communications 61
- Internet 63
- The Microsoft Network 64
- Software shutdown 67
- System Standby 68
- Monitor standby 71
- Entering Setup 75
- Working with the Setup menus 76
- Changing parameter settings 78
- Loading the default settings 78
- Canceling changes 79
- Exiting Setup 79
- Setup parameters 80
- USB Setup 81
- USB Controller 81
- USB Keyboard Support 81
- IDE drives setup 81
- PIO (Programmed Input/Output) 81
- Start Options 83
- Quick Power-On Self Test 84
- Boot Up Floppy Seek 84
- Boot Up NumLock Status 84
- Gate A20 Option 85
- Typematic Rate Setting 85
- Typematic Rate (Chars/Sec) 85
- Date and Time 86
- Advanced Setup 87
- Power Management Setup 87
- Automatic Power On 89
- Clock Generator Configuration 90
- Set Password 90
- Evaluating your new hardware 94
- Recording your changes 95
- Resolving resource conflicts 96
- Opening the system unit 97
- Removing the top cover 98
- Installing adapter cards 104
- Removing adapter cards 105
- Removing and adding drives 106
- Removing the diskette drive 110
- Removing the CD-ROM drive 111
- Removing the hard disk drive 112
- For adapter cards 113
- For Drives 113
- (machine type 2196) 118
- (machine type 2197 and 6344) 121
- Setting a jumper 122
- Upgrading the system memory 123
- Removing memory modules 124
- Verifying the system memory 124
- Replacing the system battery 125
- Part 5. Troubleshooting 129
- Setup poster 131
- Yes, more than once 132
- Setup Poster 134
- Quick problem solving chart 135
- Solving hardware problems 136
- Solving software problems 142
- Table 2: Software problems 143
- Solving modem problems 144
- Error codes and messages 146
- IBM Diagnostic Programs 149
- Reinstalling device drivers 150
- Part 6. Technical reference 154
- Memory module placement 155
- Memory map 157
- System input/output addresses 158
- Specification tables 159
- System interrupts 160
- DMA channel assignments 161
- Serial port addresses 162
- Connector functions 163
- Appendix B. Modem information 167
- Modem features 167
- Operating your modem 169
- Disabling Call Waiting 170
- Modem commands 171
- AT commands 172
- Modem information 173
- Detail for +MS Controls 175
- Extended AT commands 176
- V.42bis commands 177
- Modem response codes 178
- S registers 179
- Table 6: S registers 180
- Monitor terminology 181
- Appendix D. Warranty 183
- First Edition (May 2000) 188
- About this update 189
- Update Applicability 190
- Attaching speakers 190
- BIOS Setup configuration 190
- Viewing and changing settings 192
- Using passwords 195
- Using a power-on password 195
- Changing keyboard speed 198
- Setting video memory amount 198
- Setting the startup sequence 198
- Setting remote administration 199
- Interrupt and DMA resources 199
- Power management features 200
- ACPI BIOS IRQ 201
- Utility program main menu 204
- Removing the battery 208
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