IBM SG24-6526-00 Bedienungsanleitung Seite 15
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Chapter 1. The .connect applications 3
Figure 1-1 The call.connect buying list
call.connect is a flexible order capture process that includes the following facilities:
Dynamic buying lists: The lists of products that the customer is likely to purchase is
created by combining a fixed list of products with a dynamic list, based on rules applied to
previous purchase history.
Call management: Supervisors have access to a call-management application that allows
them to track the progress of calls and re-assign them to operators to ensure adequate
throughput. Operators can be assigned a skill level to aid the allocation of customer calls
to operators.
Stock allocation: Rule-based stock allocation and sourcing engine.
Promotions: A rule-based promotions engine supports a variety of promotions (for
example, buy one get one free), special prices, discounts, and loyalty points.
Active selling: Includes support for up-sell and cross-sell.
Up-sell prompts the operator to
suggest a higher value product to appropriate customers. For example, when the operator
selects a 21-inch television, call.connect prompts an up-sell opportunity to sell a 25-inch
television.
Cross-sell prompts the operator to offer associated products. For example,
when the operator selects a video recorder, call.connect suggests some blank tapes to go
with it.
Order management: Includes standing orders, order copy, and the ability to “park” an
order for later completion. call.connect is a “front-office” order capture and customer
service application that integrates with System21 for order fulfilment processing (picking,
despatch, etc.). The component-based approach allows the application to be extended to
support, for example, integration with call-center telephone exchanges to provide efficient
call routing and improved customer responsiveness.
- Geac System21 1
- ~ iSeries Server 3
- First Edition (December 2002) 4
- Contents 5
- Contents v 7
- Trademarks 10
- Become a published author 11
- Comments welcome 12
- The .connect applications 13
- 1.1 call.connect 14
- 1.2 vendor.connect 16
- Architecture of the 19
- 2.1.4 Implementation 22
- 2.2.1 call.connect 24
- 2.2.2 vendor.connect 26
- System21 27
- Database 27
- The deployment influence 29
- What? No entity beans? 29
- Session beans 29
- Java Native Interface (JNI) 30
- Stored procedures 30
- The choice 30
- Installing and setting up 31
- 3.1.1 Skills 32
- 3.1.2 Prerequisites 32
- Checklist of the basic steps 35
- System21 base 35
- STRIPGCF 36
- -substitute 37
- Starting the application 38
- 3.2.3 Journaling 39
- Journaling a single file 40
- 3.2.5 Java Message Service 43
- Creating a queue manager 44
- Creating a queue 45
- Granting authority 45
- Additional files needed 47
- Creating the JNDI/MQ objects 47
- Standard properties 47
- 3.2.6 User profiles 48
- OM. Press Enter 49
- Setting up an operator 50
- 3.2.7 System21 data set up 51
- 3.2.8 Java Web Start 51
- Needjava 52
- Creating a configuration 55
- Figure 3-16 MIME types page 57
- Creating an instance 58
- HTTP Server Name 60
- Configuring CallConnect.jnlp 63
- Configuring JWS.bat 63
- 3.2.9 Backup 64
- 3.3.1 Daily backups 64
- 3.3.2 Stopping WebSphere 64
- 3.3.3 Starting call.connect 65
- 3.3.4 Restoring IFS objects 65
- 3.4.1 WebSphere node name 66
- Java Web Start 67
- Manually configured client 67
- Loadlog.bat 68
- Creating JDBC drivers 70
- Creating DataSources 70
- Setting the node parameters 71
- Creating an EJB container 72
- Creating enterprise beans 72
- Ejb_default.cfg 73
- System21 data 75
- Journaling 75
- Job description 75
- 3.6.3 Server configuration 76
- Starting application server 78
- Testing Java Web Start 79
- Changing to another instance 82
- 4.1.1 Skills required 86
- 4.2.1 System21 base 87
- 4.2.3 Restoring libraries 88
- Creating a new instance 89
- Starting the instance 89
- User profiles 99
- System21 data setup 99
- Database triggers 99
- 4.2.6 MQSeries 100
- Publisher 101
- Updating the events rules 102
- Controller 103
- 4.2.9 JConnects server 104
- SecurityManager.xml 104
- XML security 105
- Configuring the LDAP server 106
- Using IBM SecureWay 108
- Figure 4-16 Adding an entry 111
- 4.4.1 Daily 117
- 4.4.2 Stopping 117
- 4.4.3 Starting 118
- Performance tuning 119
- 5.1 Hardware 120
- DSPSBSD QSYSWRK 122
- 5.2.2 Toolbox JDBC driver 125
- ENDSBS QEJBSBS 128
- DSPSBSD SBSD(QEJB/QEJBSBS) 128
- DSPSBSD SBSD(QSYSWRK) 130
- WRKACTJOB JOB(QSQSRVR) 132
- STRSBS SBSD(QEJB/QEJBSBS) 132
- WRKACTJOB SBS(QEJBSBS) 132
- DSPSYSVAL SYSVAL(QPFRADJ) 133
- 5.3.1 Stateful connections 134
- 5.3.2 Stateless connections 135
- 5.4.1 Initial Java heap size 137
- 5.4.2 Maximum Java heap size 137
- 5.4.4 Static compilation 139
- Enterprise bean settings 143
- Transaction time out 144
- Ping interval and timeout 145
- Datasource settings 146
- Connection time out 147
- Idle time out 147
- Orphan time out 147
- Tips and techniques 149
- 6.1.4 Stream files and CCSID 154
- 6.1.5 The cd command 155
- 6.1.8 Stream file authority 157
- 6.2 The Qshell 158
- Qshell to OS/400 159
- 6.2.4 Qshell scripts 162
- 6.3.1 Instance monitor jobs 165
- 6.3.3 Specifying ports 167
- WRKDTAARA QEJB/SF* 168
- WRKRDBDIRE 172
- Related publications 173
- Other resources 173
- IBM Redbooks collections 173
- Numerics 175
- Index 165 177
- Index 167 179
- (0.2”spine) 181
- 0.17”<->0.473” 181
- 90<->249 pages 181
- iSeries Server 181
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