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Troubleshooting
4-3
4
This chapter provides some hints for troubleshooting error messages that the printer
sends to the host and problems you may experience with the printer.
Troubleshooting Checklist
Even though Intermec designed your printer to operate under harsh conditions, you may
still encounter a printer operation, print quality, or communication problem at some
time. You can easily fix most of the errors you encounter and consequently not delay
operation of the printer for very long.
To troubleshoot your printer
1. First try cleaning the printer components and checking all of the connections. See
Chapter 3, “Maintaining the Printer,” for details.
2. If cleaning the printer and checking the connections does not solve the problem, use
the following tables to locate the symptom. Follow the solution in the table to fix
your problem.
If you receive an error message, refer to the IPL Programming Reference Manual
(Intermec Part No. 066396) for a complete list of error messages and their solutions.
If the problem persists, contact your Intermec Customer Service Representative (1-800-
755-5505) from North America. If you are an international customer, contact your local
Intermec representative.
Printer Operation Problems
If your printer is not operating correctly, try locating the problem in the table below:
Symptom Possible Causes Solution
No power or loss of
power.
You have damaged or disconnected
the AC power cable.
Make sure you have plugged the power cable into
both the printer and an outlet or power strip. Replace
the cable if damaged.
Printer circuit breaker tripped. Turn the printer off, then back on again.
Labels stop feeding
through the printer.
Printer is out of media. Load new media. Refer to Chapter 1, “Getting
Started,” or Chapter 2, “Operating the Printer.”
You have loaded the label stock
incorrectly.
Check the media path. See Chapter 1, “Getting
Started,” or Chapter 2, ”Operating the Printer.”
- EasyCoder 1
- 3400e 1
- Bar Code Label Printer 1
- Contents 3
- Maintaining the Printer 4
- Troubleshooting 4
- Using Test and Service Mode 5
- Specifications 5
- Before You Begin 9
- Warnings and Cautions 10
- About This Manual 11
- Terms and Conventions 12
- Other Intermec Manuals 13
- Getting Started 15
- Getting to Know Your Printer 17
- Front View 18
- Back View 18
- Plugging In the Printer 19
- 3XXXU.005 20
- Getting Started 21
- 3XXXU.006 22
- 3XXXU.008 24
- 3XXXU.009 25
- DIP Switch Settings 30
- 3XXXU.021 32
- Operating the Printer 33
- Understanding the Front Panel 35
- 3440U.012 36
- Using the Feed/Pause Button 37
- 3XXXU.026 39
- 3XXXU.027 41
- 3XXXU.028 43
- 3XXXU.029 44
- SENSITIVITY NUMBER 44
- 120066102605140 44
- Operating the Printer 45
- Using the PrintSet Software 48
- Using Third-Party Software 48
- *0123456789* 49
- 3XXXU.030 49
- Inspecting the Printer 53
- Maintenance Schedule 54
- Maintaining the Printer 55
- Cleaning the Printhead 56
- 3XXXU.033 57
- Head lift 58
- Cleaning the Label Sensors 60
- Troubleshooting Checklist 65
- Printer Operation Problems 65
- Print Quality Problems 67
- Troubleshooting 69
- Bias adjust 74
- 3XXXU.037 75
- 3XXXU.040 77
- Increasing Throughput 79
- Top Bank 84
- Bottom Bank 84
- Printing Test Labels 85
- Using Data Line Print 85
- 3XXXU.046 87
- 3XXXU.047 88
- Using Test and Service Mode 89
- Setting Emulation Mode 91
- *FORMAT* 92
- X Forms Adjust 93
- Y Forms Adjust 94
- Printer Specifications 97
- Printer Options 100
- Specifications 101
- 2D Symbologies 103
- Character Sets 105
- International Character Sets 107
- Code Page 850 Character Table 109
- Extended Character Sets 110
- !"#$ 111
- 44XXU.071 112
- Communications Reference 115
- Communication Protocols 117
- XON/XOFF, No Status Protocol 119
- Polling Mode D 119
- Multi-Drop Protocol 119
- User-Defined Protocol 119
- Communications Interfaces 121
- RS-422 Serial Interface 122
- RS-485 Serial Interface 122
- (ESD) immunity 123
- 3XXXU.013 124
- Printer Serial Port 125
- 3XXXU.063 125
- Full ASCII Table 127
- Full ASCII Table (continued) 130
- Glossary 133
- 2D symbologies, A-9 145
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