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Chapter 9. Hardware Problem Determination
Problem Determination Using the Standalone or Online Diagnostics
Use this procedure to obtain a service request number (SRN) when you load the
Standalone or Online Diagnostics. If you are unable to load the Standalone or Online
Diagnostics, go to “Problem Determination When Unable to Load Diagnostics” on
page 9-10. The service organization uses the SRN to determine which field replace-
able units (FRUs) are needed to restore the system to correct operation.
Step 1. Considerations before Running This Procedure
Note: See the operator manual for your ASCII terminal to find the key sequences
you need to respond to the diagnostic programs.
The diagnostics can use a display connected to the video port or a ASCII ter-
minal attached to a serial port.
This procedure asks you to select the type of diagnostics you want to run. If you
need more information about the types, see “Standalone and Online Diagnostics
Operating Considerations” on page 6-1.
ISA adapters cannot be detected by the system. The ISA adapter Configuration
Service Aid allows the identification and configuration of ISA adapters for Stand-
alone Diagnostics. ISA adapters must be identified and configured before they
can be tested.
Go to “Step 2.”
Step 2
Are the Online Diagnostics installed on this system?
NO Go to “Step 15.”
YES Go to “Step 3.”
Chapter 9. Hardware Problem Determination 9-1
- User's Guide 1
- Second Edition (April 1999) 2
- Contents 3
- Communications Statements 7
- VCCI Statement 9
- Radio Protection for Germany 10
- Safety Notices 11
- Laser Safety Information 13
- Environmental Notices 15
- About This Book 17
- Trademarks 18
- Chapter 1. System Description 19
- Ergonomic Information 21
- Starting the System Unit 21
- Stopping the System Unit 23
- Using the Keyboards 25
- Using the Three-Button Mouse 27
- Handling the Mouse Correctly 28
- Caring for the Mouse 29
- Cleaning the Mouse 30
- Diskette Compatibility 31
- Write-Protect Tab 32
- Using the CD-ROM Drive 33
- Loading the CD-ROM Drive 34
- Unloading the CD-ROM Drive 34
- Cleaning the CD-ROM Drive 34
- Emergency Eject 35
- Handling Guidelines 38
- Disk Drive Status LED States 39
- SCSI Disk Drives: 39
- Privileged access password 42
- Service Processor Menus 43
- Menu Inactivity 43
- General User Menus 44
- Privileged User Menus 46
- MAIN MENU 46
- Service Processor Setup Menu 48
- Passwords 49
- System Power Control Menu 52
- System Information Menu 53
- Language Selection Menu 55
- Call-in/Call-out Setup Menu 56
- Modem Configuration Menu 56
- Serial Port Selection Menu 57
- Serial Port Speed Setup Menu 58
- Telephone Number Setup Menu 58
- Call-Out Policy Setup Menu 60
- Customer Account Setup Menu 61
- System Power-On Methods 65
- Call Out (Call-Home) 69
- Console Mirroring 70
- System Configuration: 70
- Updating Firmware from AIX 73
- MultiBoot 80
- DefaultSave 83
- Utilities 84
- Password 85
- Error Log 90
- System Firmware Recovery 97
- Display Configuration 99
- MultiBoot Menu 100
- Select Boot Devices 101
- Utilities 103
- Ethernet adapter 106
- Hard Disk Spin Up Delay 108
- System Firmware Recovery: 110
- Select Language 111
- Open Firmware Command Prompt 112
- Chapter 5. Installing Options 113
- Safety Considerations 114
- Expansion Bays 116
- Locked Position 120
- Diagnostic Sources 129
- Selecting a Console Display 129
- Undefined Terminal Types 130
- Running Online Diagnostics 130
- Refer to the following table 132
- Additional Printer Attributes 136
- Service Mode 137
- Concurrent Mode 138
- Maintenance Mode 139
- Location Codes 141
- Physical Location Codes 141
- Location Code Format 141
- AIX Location Codes 142
- P1-C1 144
- P1-M2 144
- U1-P1-M2.12 144
- Introduction to Service Aids 163
- AIX Shell Prompt Service Aid 164
- Diagnostic Task 170
- Disk Media Service Aids 170
- Disk Maintenance Service Aid 172
- Disk to Disk Copy Service Aid 172
- Optical Disk Service Aids 173
- Diskette Media Service Aid 173
- SCSI Bus Analyzer Task 179
- Service Hints Service Aid 181
- Display Firmware Device Node 182
- Display Resource Attributes 182
- SSA Location Code Format 184
- SSA Loops and Links 185
- The SSA Adapter 185
- Disk Drive Module Strings 186
- Rules for SSA Loops 187
- Loops and Data Paths 188
- SSA Service Aids 190
- The Identify Function 191
- Starting the SSA Service Aids 191
- Set Service Mode Service Aid 193
- Link Verification Service Aid 198
- Format Disk Service Aid 203
- Certify Disk Service Aid 205
- Service Aid Error Codes 207
- Microcode Maintenance 215
- Vital Product Data (VPD) 216
- Step 10 225
- Step 11 226
- Step 12 227
- Step 13 227
- Step 14 228
- Step 15 228
- Step 16 229
- Step 17 229
- Appendix A. System Records 237
- Device Records 238
- Testing the Setup 242
- Call-In: 242
- Call-Out: 243
- Serial Port Configuration 244
- Configuration File Selection 246
- Xon/Xoff Modems 249
- Ring Detection 249
- Terminal Emulators 249
- Recovery Procedures 250
- Recovery Strategy 252
- Prevention Strategy 252
- Modem Configuration Samples 253
- Sample File modem_m0.cfg 253
- Sample File modem_m1.cfg 256
- Sample File modem_z.cfg 259
- Sample File modem_z0.cfg 261
- Sample File modem_f.cfg 263
- delay 2 265
- Sample File modem_f0.cfg 266
- Sample File modem_f1.cfg 269
- # responses 271
- Pre-Standby Phase 273
- Standby Phase 274
- Bring-Up Phase 274
- Runtime Phase 275
- Numerics 277
- (continued) 278
- Index X-3 279
- Index X-5 281
- Index X-7 283
- Index X-9 285
- X-11 287
- Information Development 288
- Department H6DS-9561 288
- 11400 Burnet Road 288
- Austin, TX 78758-3493 288
- BUSINESS REPLY MAIL 288
- Part Number: 41L6147 290
- April 1999 290
- SA38-546-1 290
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