
Chapter2.Importantserviceinformation
Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby
thismanual:
•“StrategyforreplacingFRUs”onpage31
–“Strategyforreplacingaharddiskdrive”onpage32
–“Importantnoticeforreplacingasystemboard”onpage32
–“Howtouseerrormessage”onpage32
•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage32
–“Productdenition”onpage32
–“FRUidenticationforCTO,CMV,andGAVproducts”onpage33
Important:BIOSanddevicedriverxesarecustomer-installable.TheBIOSanddevicedriversareposted
onthecustomersupportsitehttp://www.lenovoservicetraining.com/ion/
SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo
®
authorizedservicetechniciansareavailableinthefollowingsupportsite:
AdvisecustomerstocontacttheCustomerSupportCenterat800-426-7378iftheyneedassistancein
obtainingorinstallinganysoftwarexes,drivers,andBIOSdownloads.
CustomersinCanadashouldcalltheCustomerSupportCenterat800-565-3344forassistanceordownload
information.
StrategyforreplacingFRUs
Beforereplacingparts:
Makesurethatallsoftwarexes,drivers,andBIOSdownloadsareinstalledbeforereplacinganyFRUs
listedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestBIOSisloadedtothesystemboardbefore
completingtheserviceaction.
Todownloadsoftwarexes,drivers,andBIOS,doasfollows:
1.Gotohttp://www.lenovo.com/support.
2.EntertheproductnumberofthecomputerorpressAuto-detectbuttononthescreen.
3.SelectDownloadsanddrivers.
4.Followthedirectionsonthescreenandinstallthenecessarysoftware.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall
theoriginalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
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